Return Policy

At Ktein, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused and skincare products has to be in accurate condition, we cannot accept exchange or return of any products once sold or delivered.

Ktein is not responsible for any damage caused after delivery.

In case of damage product issue (at the time of delivery) with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on [email protected]

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms- Returns and exchanges requests will be subject to checking and vetting by ktein. Damages due to neglect, will not be covered under this Policy.

Once your return request has been accepted, the process will be completed within 7-21 business days.

No Refund shall be made once goods are sold.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.
• Has missing parts or accessories

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